Nailsfox

Selling beauty stuff

Return Policy

We value your satisfaction and want to ensure a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please review the following guidelines:

1. Eligibility Criteria for Returns:

  • The customer should contact us within 7 days to report the issue and the reason for the return.
  • Items must be returned within 15 days of the delivery date.
  • Items must be in their original condition, unused, and with all original tags and packaging intact.
  • Personal hygiene items, such as opened nail polish bottles, cannot be returned for health and safety reasons.

2. Return Process: To initiate a return, please follow these steps:

  • Contact our customer service team at support@nailsfox.com within 15 days of receiving your order.
  • Provide your order number, the items you wish to return, and the reason for the return.
  • Our customer service team will provide you with a return authorization number (RMA) and detailed return instructions.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refund Process:

  • Once we receive and inspect the returned items, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 10 business days for the refund to appear in your account.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a return, replacement, or refund, depending on your preference.

7. Non-Returnable Items:

  • For health and safety reasons, we cannot accept returns on opened nail polish bottles or other personal hygiene items.

Please note that our return policy is subject to change, and any modifications will be updated on our website. If you have any questions or concerns, please don’t hesitate to contact our customer service team at support@nailsfox.com.

Thank you for choosing Nailsfox.com for your beauty needs. We look forward to serving you again in the future!

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